All appointments require a non-refundable, non-transferable booking fee as part of our booking policies. This fee will be applied toward the remaining balance at the start of your session. Clients are responsible for notifying us at least 48 hours in advance if they need to cancel or reschedule.
Please note that deposits are valid for one month. Appointments scheduled beyond this period will require a new deposit.
To adhere to our booking policies, a notice of 48 hours is required for cancellations. Please note that last-minute cancellations or no-shows may lead to forfeited deposits, as we prioritize client responsibilities. If you need to rebook, a new deposit will be necessary in accordance with our permanent makeup guidelines.
To align with our booking policies and respect other clients, please arrive on time. A 15-minute grace period is allowed. However, arrivals that exceed this time may require rescheduling and a new deposit, in accordance with our client responsibilities and permanent makeup guidelines.
Following pre- and post-care instructions is essential for achieving optimal results in your permanent makeup journey. Approximately 50% of success relies on proper care, which falls under client responsibilities outlined in our booking policies.
Several factors can affect your results:
- Skin type
- Lifestyle and bone structure
- Blood type and age
- Sun exposure
- Medications
- Adherence to aftercare instructions
If you have previous PMU work, please submit 3 clear photos to info@poutsandbrows.com for approval prior to booking.
Photo guidelines are as follows:
- Makeup-free, no filters
- Natural light (facing a window)
- Clear, focused image
These permanent makeup guidelines will help ensure the best possible outcome.
Permanent makeup typically requires two sessions to achieve the best results. The second session is essential for optimal retention and allows for any necessary adjustments, and it should be scheduled within 6–8 weeks of the initial procedure.
To ensure adherence to our booking policies, we recommend making your appointment for the second session at the end of the first session to guarantee availability. Please be aware that touch-ups scheduled after 8 weeks may incur an additional fee, and only one reschedule per touch-up is permitted if space allows.
As part of our client responsibilities, medical forms must be completed before each appointment; if forms are incomplete, this may extend the session time. These measures align with the permanent makeup guidelines designed to provide you with the best possible experience.
Clients responsible for booking should be aware that those prone to cold sores must take antiviral medication (e.g., Valtrex) 1–2 days prior to their appointment. Active cold sores or recent outbreaks may affect pigment retention and safety, which is why the artist may need to reschedule according to permanent makeup guidelines for optimal results.
Clients have specific responsibilities under our booking policies; they must not be on antibiotics at the time of their appointment. Additionally, all medications must be disclosed on the medical form to adhere to our permanent makeup guidelines.
All services are final; therefore, no refunds will be issued. Clients are provided with aftercare kits, and it is their responsibility to follow the outlined client responsibilities. To maintain a calm environment, additional guests or children are not permitted. During procedures, minimal talking is preferred to respect the process. The studio reserves the right to refuse service at any time based on our booking policies.
Please note that while permanent makeup enhances features, it cannot guarantee perfect symmetry due to natural asymmetry from bone structure or other factors, adhering to our permanent makeup guidelines.
Permanent makeup guidelines indicate that the following individuals should not undergo the procedure:
- Pregnant or nursing individuals
- Anyone under 18
- Those with a history of keloids or hypertrophic scarring
- Individuals with post-inflammatory hypo-pigmentation (a patch test is required)
- Diabetic, anemic, or blood-deficient clients (consult a doctor)
- Chemotherapy patients (doctor consent required)
- Those with viral infections, hepatitis, HIV, or other immune-compromising conditions
- Individuals with a pacemaker or major heart conditions
- Organ transplant recipients
- Anyone with skin conditions near the treatment area, such as eczema, rashes, sunburn, acne, or psoriasis
- People with allergies to numbing agents
- Those who have taken Accutane within the past year
- Anyone who has had a chemical peel within the last 4 weeks
- Those who have received Botox or fillers within the last 4 weeks
- Individuals with uncontrolled high blood pressure or poor general health
- Current users of antibiotics
These client responsibilities are crucial to ensure safety and effectiveness. A doctor’s note may be required for certain conditions in accordance with booking policies.
Proper preparation is essential for long-lasting, beautiful results in accordance with our permanent makeup guidelines. Please follow these instructions carefully to meet client responsibilities:
1. Health & Medications
Do not take antibiotics at the time of your appointment. Avoid aspirin, fish oil, vitamin E, and ibuprofen for 72 hours before your procedure (Tylenol is okay). If you're prone to cold sores, take antiviral medication (e.g., Valtrex) 1–2 days prior to your lip procedure. Be sure to disclose all medications on your medical form.
2. Alcohol & Stimulants
Avoid alcohol, caffeine, energy drinks, and tea for 48 hours before your appointment. These can increase bleeding and affect pigment retention, which is crucial for the best results.
3. Skin Care & Treatments
Steer clear of chemical peels, glycolic acids, Retin-A, or other exfoliating treatments for 4 weeks prior. Additionally, avoid alpha hydroxy acid (AHA) products near the treatment area for 2 weeks before and 2 weeks after. No microdermabrasion near brows or lips for 4 weeks prior. Additionally, exfoliate your lips 1-2 days before your lip blush service.
4. Sun & Tanning
Avoid direct sun exposure, tanning beds, or spray tans for at least 2 weeks before your procedure to ensure optimal results.
5. Botox, Fillers & Brow Treatments
Avoid Botox or fillers in the treatment area for 4 weeks prior. Additionally, no brow waxing or tinting within 1 week; your brows will be shaped during your session.
6. General Health
Ensure you are well-rested, hydrated, and in good health. Please avoid appointments if you are sick, have a fever, or an active infection, as this could impact your safety and results.
7. On the Day of Appointment
Arrive with a clean face, free of makeup or skincare products (ONLY in the area being treated). Wear comfortable clothing and plan to relax—procedures can take 2–4 hours depending on the service.
Failure to adhere to these booking policies regarding pre-care instructions may lead to excessive bleeding, poor pigment retention, or the need to reschedule, which could affect results and incur additional fees.
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