STUDIO POLICY

All appointments will require a NON-REFUNDABLE/NON-TRANSFERABLE booking fee in order to schedule your appointment. This fee will go towards the remaining balance at the beginning of your session. If you need to cancel or change your appointment, kindly advise us within 48 hours of your scheduled appointment to avoid loss of payment.

One-time rescheduling is allowed. After rescheduling one time, we will require full payment in order to hold your appointment. If you are rescheduling, your deposit will only be validated until the following month. Anything over a month out will result in a loss of your deposit and you will be required to provide another deposit in order to rebook.  

We ask that you reschedule or cancel at least 48 hours before the beginning of your appointment or you may forfeit your deposit; This also applies in the event of a no-show/last-minute cancellations.  A new deposit will be required to reschedule. 

We will do our best to meet your scheduling needs and request that you adhere to our cancellation policy. Failure to reschedule within this timeframe will result in a loss of your deposit, and a deposit will be required to book another appointment. We ask that you please consider traffic or any other variables that may occur.

Please be courteous to other clients by coming in on time for your appointment. We can only allow a 15-minute grace period. If you are more than 15 minutes late to your appointment, you may have to rescheduled along with a deposit. 

It is very important that you read through, and follow your pre-care instructions to ensure the best results. 50% of your results have to do with your pre and after-care.

All results vary per person depending on skin type, lifestyle, bone structure, blood type, age, sun exposure, use of medications, aftercare, etc.

If you've had any work done by a previous artist, (this includes possible color corrections) please submit 3 CLEAR photos to info@poutsandbrows.com to get approved BEFORE booking.

Selfie instructions:

• The photo must be free of any makeup and/or filters
• It is best to stand in front of (facing window, or any natural light) window. Make sure the lighting is behind the camera.
• Take a photo

Permanent makeup sessions are usually a 2 part service. Second sessions are required to ensure that nothing was missed by observing color retention and to possibly make adjustments. Second sessions must be booked within a time frame of 6-8 weeks of the initial procedure.   It is best to make your follow-up appointment at the end of your first session to guarantee availability. If you do not make your second session appointment at your initial session, it will be your responsibility to reach out to us for your follow-up appointment as you are not able to book the appointment on your own. Keep in mind, appointments/reschedules made after the 8-week mark, will be subject to an extra fee IF space is available. One-time rescheduling is allowed also IF space is available to accommodate your touch-up appointment. Lastly, it is your responsibility to fill out all medical forms prior to each appointment.  If you do not fill out your form and find yourself having to fill out a form during your session this will add more time to the appointment.

• We are not liable for any changes to the brows once the final decision has been approved during consultation. To ensure satisfaction, please carefully review the drawn shape, and color prior to starting the tattoo process.
• Since this is a service, there are absolutely no refunds for the services provided. All transactions are final.
• Pre and post-care instructions can be found on this website. It is the client’s responsibility to read and follow all instructions given. After your service, you will be given an aftercare kit. 
• Under no circumstance-No additional guests or children for reasons of keeping a nice, and calm environment with no distractions.
• During the procedure, we’d kindly prefer to keep talking to a MINIMUM, as the movement of the mouth can cause a bit of instability during the already lengthy process.
• We reserve the right to refuse service to any client for any given reason.
• If you’re looking for perfection, permanent makeup may not be the right solution for you. Many factors contribute to natural asymmetry including but not limited to bone structure imbalance that makes it nearly impossible to achieve perfect symmetry. 

• Pregnant or nursing
• Anyone under the age of 18.
• History of keloids or hypertrophic scarring
• If you are prone to post-inflammatory hypo-pigmentation (Please email us to schedule a patch test to see if you are eligible to receive service.
• Diabetic, anemic, or have blood deficiencies- Please consult with your doctor
• Chemotherapy (must consult your doctor, and have written consent)
• Any treatment, medication, viral infection, hepatitis, HIV and/or blood diseases that compromise the immune system/ healing would make you NOT a good candidate for permanent makeup.
• Pacemaker or major heart complications
• Organ transplant
• Skin irritations or psoriasis near the treated area (rashes, eczema, sunburn, acne, etc).
• • If you have any skin conditions, you are required to have a letter from your doctor stating it is okay to proceed with the procedure.
• Those with allergies to numbing agents.
• Accutane in the past year
• Chemical peel within 4 weeks of your appointment
• Botox /Filler in the past 4 weeks
• Heart conditions, uncontrolled high blood pressure, poor general health

Proper planning is key to long lasting, beautiful results. The following should be avoided:

• NO caffeine, or alcohol for at least 48 hours before procedure.This includes tea, and energy drinks. (This will prevent excess bleeding, and minimizes swelling during the procedure, which will affect retention). Side note: excessive bleeding pushes the ink out of the skin, which means you will not retain color, and will have wasted both our time, and your money. If it is suspected that you have not followed the pre-care instructions, and have excessive bleeding, We will not continue to perform the procedure on you which means you will either have to reschedule.

• Sun, and tanning should be avoided at least two weeks before.

• DO NOT take aspirin, fish oil, vitamin e, or ibuprofen  72 hours prior to your procedure. Tylenol is ok.

• Discontinue glycolics, chemical peels, and retin-a 4 weeks prior.

• Refrain from using any Alpha hydroxy acid (AHA) products close to eyebrow area, or any skin care products that encourage exfoliation 2 weeks prior to, and two weeks after your procedure.

• No brow waxing, or tinting one week prior. They will be shaped for you.

**If we feel you have not followed pre care instructions, (excessive bleeding) you will be sent home. Continuing to work while you are excessively bleeding is disruptive, and may cause poor retention. At that point, the service would be a waste of your money, and time, so please be sure to follow all instructions.